Having difficulties connecting to the internet? Follow these quick tips to regain connectivity:
Please note: If some devices are connected but others are not, then this is most likely a device issue. If none of your devices are connecting, then the problem most likely lies with the modem.
1. Restart Your Device
This simple step often resolves minor issues relating to connectivity. You may also try shutting down the device completely and then waiting a few minutes before restarting.
Also, if you are using Wi-Fi, disconnect manually from the Wi-Fi connection and reconnect. Ensure that your device is within a good range of the modem’s Wi-Fi.
2. Restart Your Modem
Use the power button at the back of your modem to perform a restart. If your modem has no power button, unplug your modem's power cord from the socket. If you have an additional router or Wi-Fi extenders, restart, then wait one full minute before plugging the modem back in; wait for the lights on your modem to turn solid green. If you unplugged your router, plug it back in and wait for it to connect to the modem.
You can now wait for 5 minutes to allow the modem to regain connection and provide a signal to your devices.
3. Check the Cables
Modem lights are still not coming on solid? Ensure all power cables and wires are firmly attached to the correct ports.
4. Perform Speed Test
This simple step ensures that you are receiving correct speeds. It is recommended that the speed test is done using an Ethernet cable (wired connection), for a precise reading. Visit speedtest.net to perform speed test. Ensure the server is set to Digicel Chaguanas.
Please note: If a router different from the one provided upon installation is used, you may not receive a precise reading.
5. Ensure Bill Payments are updated
If your account is disconnected due to non-payment the internet speeds are reduced to 512kbps.To pay your bill visit the below locations:
Visit any of the Digicel Dealer Stores nationwide. (Pay by cash, debit/credit card or LINX card).
Please Note - Payments will reflect on the account as follows:
- Only Digicel Bill Pay Now (online and through My Digicel App) Lotto Booths & Digicel Location payments will reflect within 30 mins - 1 hour.
- Yooz within 24 hours.
- All other locations / online mediums (e.g. via your bank or Surepay etc.) will take within 72 hours.